Cancellation & Rescheduling

Private 1:1 - 48+ hours before

Full refund or one free reschedule.

Private 1:1 - 12 to 48 hours

Normally not refundable for change of mind; one free reschedule.

Private 1:1 - less than 12 hours

Normally not refundable or reschedulable because practitioner time has been reserved. Genuine exceptional circumstances may be considered.

Private 1:1 - no-show

Normally not refundable or reschedulable, subject to genuine exceptional circumstances and applicable law.

Customer late

Up to 10-minute grace period. The session still ends at the original scheduled end time.

Small premium workshop - 7+ days

Full refund or transfer.

Workshop - 48 hours to 7 days

Normally no cash refund; one transfer/credit to a future equivalent workshop.

Workshop - less than 48 hours / no-show

Normally not refundable or creditable for change of mind. Exceptional circumstances may be considered.

Workshop - participant transfer

May be transferred to another eligible person up to 24 hours before where details are supplied.

Healing / Meditation Circle - 48+ hours

Refund or transfer.

Circle - 12 to 48 hours

One transfer to another suitable circle; normally no cash refund.

Circle - less than 12 hours / no-show

Normally not refundable or transferable, subject to exceptional circumstances and applicable law.

30-Day Collective Healing - before commencement

Full refund for change of mind if the program has not started.

30-Day Collective Healing - after commencement

Normally no change-of-mind refund after delivery has begun because practitioner delivery has commenced; statutory rights and any required proportionate refund remain unaffected.

Fairness and consumer-rights statement:

CONSUMER RIGHTS These change-of-mind rules do not exclude any right or remedy that cannot be excluded under applicable law. Where a cancellation charge or amount retained must be limited to Orphic Realm's reasonable loss/cost, Orphic Realm will adjust the amount accordingly. If Orphic Realm materially fails to deliver the service, the customer may be entitled to a refund, re-performance or another remedy depending on the circumstances.

EU/UK customers: where a statutory 14-day online cancellation right applies, that right overrides the normal change-of-mind table. If the customer expressly asks Orphic Realm to begin service during the cancellation period, a proportionate amount may be payable for service already provided, and the cancellation right may end after full performance where the legal conditions are met.