Privacy Policy
Effective 15 September 2026
Orphic Realm · ABN 35 941 195 358
Australian sole trader · Not currently registered for GST
contact@orphicrealm.com · +61 423 101 239
Who we are
Orphic Realm is a registered Australian business name operated by an Australian sole trader, ABN 35 941 195 358. Privacy enquiries: contact@orphicrealm.com.
What information we collect
We may collect contact details; preferred name; full official name and date of birth where required by a reading or healing method; service questions, intentions and context; optional photographs for certain Energy Healing services; appointment/time-zone information; transaction/payment status information; communications and complaint records; marketing preferences; and limited website/technical information such as device, cookie or analytics data where enabled.
Sensitive information
We do not ask customers to provide medical history or unrelated sensitive information for Phase 1 services. A customer may voluntarily disclose information that is sensitive or that may reveal health, religious or philosophical beliefs. We minimise such information and use it only for a lawful, clearly explained purpose. Where applicable law requires explicit consent, we will obtain it.
Why we use information
We use personal information to respond to enquiries; confirm and deliver services; identify the correct person for spiritual reading/healing methods; communicate appointment information; assign practitioners; process and reconcile payments; provide follow-up; handle complaints; protect service quality/security; meet legal/tax obligations; and, only with appropriate consent or another lawful basis, send marketing.
Legal bases for EU/UK customers
Where EU/UK data-protection law applies, ordinary service data is generally processed because it is necessary to take steps at the customer's request or perform the service contract, to comply with legal obligations, or for legitimate operational interests that do not override the customer's rights. Marketing relies on consent where required. Sensitive/special-category information is processed only where an appropriate additional legal condition applies, such as explicit consent.
Who we share information with
We may share only the information reasonably needed with assigned Orphic Realm practitioners, payment processors, booking/email/website/cloud service providers, professional advisers, or authorities where legally required. Contracted practitioners must not use customer information for their own marketing.
Overseas disclosures
Orphic Realm is based in Australia and may use service providers or contracted practitioners located outside the customer's country. Where practicable, the current Privacy Policy will identify the likely countries of overseas recipients once the relevant vendors/practitioners are confirmed. We use reasonable contractual and security controls for overseas handling.
Payment information
Customer card details are handled by the selected payment processor. Orphic Realm should not store complete card numbers or security codes.
Retention
We keep personal information only for as long as reasonably needed for the purposes described in this policy, service continuity, complaint handling, security or legal/tax obligations. Orphic Realm follows an internal retention schedule and securely deletes or de-identifies information when it is no longer required. Some records, such as tax and transaction records, must be retained for longer periods. Customers may contact us to ask about the retention period that applies to their information.
Security
We use reasonable technical and organisational measures appropriate to a small online service business, including access limitation, secure accounts, reputable service providers, minimal practitioner access and prompt revocation of access when no longer required.
Access, correction and privacy requests
Customers may contact us to request access to or correction of personal information we hold. Depending on applicable law, customers may also have rights to deletion, restriction, objection, portability or withdrawal of consent. We will respond in accordance with the law that applies.
Marketing
Marketing consent is separate from service communications. Customers can unsubscribe at any time using the unsubscribe mechanism or by contacting us. We keep a minimal opt-out record to avoid sending marketing again accidentally.
Cookies and analytics
We may use strictly necessary cookies to operate the site. Non-essential analytics or advertising technologies will be used only with the consent controls required for the relevant market. EU/UK visitors must be able to refuse non-essential cookies before they are set.
Children
Phase 1 services are intended for adults aged 18+ and are not actively marketed to children.
Data breaches and complaints
If a privacy or data-security concern arises, we will investigate, contain and remedy it promptly and make any legally required notifications. Privacy complaints can be sent to contact@orphicrealm.com.
Changes to this policy
We may update this policy as services, providers or legal requirements change. The current version and effective date will be published on the website.