Terms of Service
Effective 15 September 2026
Orphic Realm · ABN 35 941 195 358
Australian sole trader · Not currently registered for GST
contact@orphicrealm.com · +61 423 101 239
1. About Orphic Realm
Orphic Realm is a registered Australian business name operated by an Australian sole trader.
2. Who may use the services
Phase 1 services are for customers aged 18 years or older. Requests involving a person under 18 will not be accepted until Orphic Realm has established appropriate consent and safeguarding arrangements.
3. Nature of the services
Orphic Realm provides spiritual guidance, Energy Healing, spiritual coaching, workshops, meditation/healing circles and related spiritual-wellbeing experiences. These services are intended for spiritual exploration, reflection, personal growth and wellbeing. They are not medical or psychological treatment and are not a substitute for professional healthcare.
4. No professional advice or guaranteed outcomes
Orphic Realm does not provide medical, psychological, legal or financial advice through these services. No prediction, healing, financial, relationship, manifestation or other personal outcome is guaranteed. Customers remain responsible for their own decisions and actions.
5. Practitioner delivery
Services are sold as Orphic Realm experiences. A service may be delivered by the founder or by an experienced practitioner engaged by Orphic Realm. Practitioner descriptions will be truthful. Orphic Realm remains the customer's service provider and contact point unless the customer is clearly told otherwise.
6. Booking and payment
Prices are stated in the currency shown at the time of purchase or quotation. The total payable price and any unavoidable fee will be disclosed before payment. A booking is confirmed only when Orphic Realm confirms availability and payment (where payment is required in advance).
7. Customer information
Customers must provide information reasonably required for the chosen service. Different services require different intake information. Orphic Realm does not require unrelated medical history, financial details or a home address for Phase 1 services. Information is handled under the Orphic Realm Privacy Policy.
8. Live appointments and time zones
Live international bookings will be confirmed with the customer-facing date/time and the operative Australian time-zone reference. Customers are responsible for checking the confirmed time and joining instructions.
9. Cancellations, rescheduling and attendance
Change-of-mind cancellation and rescheduling rules are set out in the Cancellation & Rescheduling Policy. Those rules do not limit rights that cannot be excluded under applicable consumer law.
10. If Orphic Realm cancels or materially fails to deliver
If Orphic Realm cancels a private service or event, the customer will be offered an appropriate refund, priority reschedule or transfer. If a service materially fails to meet a non-excludable consumer guarantee, Orphic Realm will provide the remedy required by applicable law.
11. Customer technical problems
For live online services, Orphic Realm will make a reasonable reconnect attempt and may offer an approved alternate channel where practical. If Orphic Realm's systems materially fail, the service-recovery rules above apply. If the issue is solely on the customer's side, the attendance policy will normally apply.
12. Conduct and group privacy
Customers must behave respectfully in group services and must not record, publish or reuse another participant's personal contribution without permission. Orphic Realm may remove a participant whose conduct materially disrupts the service or threatens another person's privacy or safety, subject to applicable consumer rights.
13. Recordings
Sessions and workshops are not recorded by default. If a recording is included, participants will be told in advance and appropriate consent/privacy controls will be used. Private participant content will not be reused in public content without appropriate permission.
14. Intellectual property
Orphic Realm course/workshop materials, worksheets, recordings and original content are for the purchasing customer's personal use unless a different licence is stated. They must not be resold, reproduced commercially or distributed publicly without permission, except where law permits.
15. Complaints and clarification
Service issues may be raised through contact@orphicrealm.com. Orphic Realm aims to acknowledge complaints within 1 business day and resolve routine matters within 3 business days. One brief clarification request about something already discussed may be accepted within 48 hours after a 1:1 service; it does not create a new reading or unlimited practitioner access.
16. International customers
Customers may have mandatory consumer or privacy rights under the laws of their country. Nothing in these Terms is intended to remove rights that cannot legally be excluded. Additional statutory cancellation rights may apply to EU/UK online purchases.
17. Governing law
Subject to any mandatory rights that apply to the customer, these Terms are governed by the laws applicable to Orphic Realm's Australian sole-trader business, and disputes are subject to the jurisdiction of the competent Australian courts.